Amazon Sales and Order data (pending status)

If your Amazon sales and/or order data appears different than what you see in the Amazon UI, please be sure to check the Amazon Order Status.

The reports we pull from Amazon have incomplete data for orders with a status of "pending". For pending orders, we are able to get gross item revenue. However, the reports do not include the following for pending orders: item-level discount amount, shipping revenue, shipping tax revenue, or tax revenue. As a result, net revenue and some other measures may change over time as the status changes from "pending" to a "shipped" or "fulfilled" status.

Depending on the payment method an order may move from "pending" to another status within one (1) day or as log as five (5) days.