This article will help you learn about how Daasity replicates data from Gorgias, limitations to the data we can extract and where the data is stored in the Gorgias schema.
Key Topics
Click on the links below to take you to the section where you can learn more about this Integration
Integration Availability
This integration is available for:
- Growth
- Pro (V1 and V2)
Integration Overview
Gorgias is a customer support platform used by merchants to centralize customer interactions and automate responses to repetitive questions. The Daasity integration with Gorgias extracts data from the most important endpoints needed to analyze how customers interact with customer support and the performance of those interactions.
API Endpoints
The Daasity Gorgias extractor is built based on this Gorgias API documentation. The following endpoints are used by Daasity to replicate data from Gorgias:
Entity Relationship Diagram (ERD)
The embedded diagram houses the ERD for the Daasity Gorgias integration illustrating the different tables and keys to join across tables. Hover over the embedded diagram to reveal controls to zoom and scroll.
Gorgias Schema
The Daasity Gorgias extractor creates these tables using the endpoints and replication methods listed. The data is mapped from source API endpoint to the table based on the mapping logic outlined in each table.
- Accounts
- Accounts Custom Attributes
- Accounts Custom Attributes Data
- Events
- Tickets
- Ticket Tags
- Ticket Messages
- Users
- Satisfaction Surveys
Accounts
- Endpoint: Account
- Update Method: UPSERT
- Table Name: gorgias.accounts
| JSON Element | Database Column |
|
domain |
domain |
|
status |
status |
|
created_datetime |
created_at |
|
current_subscription::plan |
subscription_plan |
|
current_subscription::start_datetime |
subscription_created_at |
|
current_subscription::status |
subscription_status |
|
settings::id |
setting_id |
|
settings::type |
setting_type |
|
settings::data::timezone |
timezone |
|
settings::data::business_hours::days |
business_days |
|
settings::data::business_hours::to_time |
business_close |
|
settings::data::business_hours::from_time |
business_open |
| MD5(id + domain) | __sync_key |
| Daasity: timestamp when loaded into DB | __synced_at |
Accounts Custom Attributes
- Endpoint: Account
- Update Method: UPSERT
- Table Name: gorgias.accounts_custom_attributes
| JSON Element | Database Column |
| domain | domain |
| setting_row::id | settings_id |
| key | custom_attribute_key |
| value | custom_attribute_value |
| setting_row::type | custom_attribute_type |
| _account_id | account_id |
| MD5(setting_row::id + domain + key) | __sync_key |
Accounts Custom Attributes Data
- Endpoint: Account
- Update Method: UPSERT
- Table Name: gorgias.accounts_custom_attributes_data
| JSON Element | Database Column |
| domain | domain |
| settings_row::id | settings_id |
| array_name | attribute_data_name |
| settings_row::type | custom_attribute_type |
| index | custom_attribute_index |
| key | custom_data_key |
| value | custom_data_value |
| MD5(settings_row::id + domain + array_name + index + source_id + key) | __sync_key |
Events
| JSON Element | Database Column |
| id | event_id |
| uri | event_uri |
| object_type | object_type |
| object_id | object_id |
| user_id | user_id |
| type | event_type |
| context | context |
| created_datetime | created_at |
| MD5(id) | __sync_key |
Tickets
- Endpoint: Tickets
- Update Method: UPSERT
- Table Name: gorgias.tickets
| JSON Element | Database Column |
|
id |
ticket_id |
|
external_id |
external_id |
|
channel |
ticket_channel |
|
via |
via |
|
from_agent |
from_agent |
|
status |
ticket_status |
|
priority |
ticket_priority |
|
requester::id |
requester_id |
|
requester::email |
requester_email |
|
requester::name |
requester_name |
|
requester::firstname |
requester_firstname |
|
requester::lastname |
requester_lastname |
|
customer::id |
customer_id |
|
customer::email |
customer_email |
|
customer::name |
customer_name |
|
customer::firstname |
customer_firstname |
|
customer::lastname |
customer_lastname |
|
assignee_user::firstname |
assignee_firstname |
|
assignee_user::lastname |
assignee_lastname |
|
assignee_user::id |
assignee_id |
|
assignee_user::email |
assignee_email |
|
subject |
ticket_subject |
|
except |
ticket_excerpt |
|
messages_count |
messages_count |
|
is_unread |
is_unread |
|
created_datetime |
created_at |
|
opened_datetime |
opened_at |
|
last_received_message_datetime |
last_received_at |
|
last_message_datetime |
last_message_at |
|
updated_datetime |
updated_at |
|
closed_datetime |
closed_at |
|
trashed_datetime |
trashed_at |
|
snooze_datetime |
snooze_at |
|
MD5(id + requestor::id + created_datetime + source_id) |
__sync_key |
| JSON Element | Database Column |
|
id |
ticket_id |
|
tag::name |
tag_name |
|
tag::id |
tag_id |
|
account_id |
__account_id |
| MD5(id + name + source_id) | __sync_key |
Ticket Messages
- Endpoint: Tickets and Ticket Messages
- Update Method: UPSERT
- Table Name: gorgias.ticket_messages
| JSON Element | Database Column |
| id | message_id |
| ticket_id | ticket_id |
| public | public |
| channel | channel |
| via | via |
| sender::id | sender_id |
| sender::email | sender_email |
| sender::name | sender_name |
| sender::firstname | sender_firstname |
| sender::lastname | sender_lastname |
| sender::channel | sender_channel |
| integration_id | integration_id |
| from_agent | from_agent |
| receiver::id | receiver_id |
| receiver::email | receiver_email |
| receiver::name | receiver_name |
| receiver::firstname | receiver_firstname |
| receiver::lastname | receiver_lastname |
| receiver::meta::name_set_via | receiver_channel |
| subject | subject |
| body_text | body_text |
| stripped_text | stripped_text |
| created_datetime | created_at |
| sent_datetime | send_at |
| account_id | _account_id |
| MD5(id + ticket_id + source_id) | __sync_key |
Users
- Endpoint: Users
- Update Method: UPSERT
- Table Name: gorgias.users
| JSON Element | Database Column |
|
id |
user_id |
|
external_id |
external_id |
|
active |
active |
|
|
user_email |
|
firstname |
first_name |
|
lastname |
last_name |
|
name |
user_name |
|
created_datetime |
created_at |
|
updated_datetime |
updated_at |
|
account_id |
_account_id |
| MD5(id + source_id) | __sync_key |
Satisfaction Survey
- Endpoint: Satisfaction Surveys
- Update Method: UPSERT
- Table Name: gorgias.satisfaction_survey
| JSON Element | Database Column |
|
id |
survey_id |
|
customer_id |
customer_id |
|
ticket_id |
ticket_id |
|
sent_datetime |
sent_at |
|
scored_datetime |
scored_at |
|
body_text |
body_text |
|
score |
score |
|
created_datetime |
created_at |
| MD5(id + customer_id + ticket_id + source_id) | __sync_key |